For example, we may provide access on a view-only basis where the requested information is sensitive and should remain confidential, but is relevant to the person making the request. W ith Michael Portillo in the midst of a Great Australian Railway Journey, our rail experts suggest the best train trips in Australia and New Zealand.. 1. Intercity and Regional services focused on the specific needs of our intercity and regional customers. The booking engine is excellent and I scored a good fare being a NSW Senior (50% off). Open Data principles are embedded across the Transport cluster by: NSW Trains supports the Transport Open Data Policy, and is represented within a wide range of transport data available via the TfNSW Open Data Hub which includes public transport and roads real-time data, statistical data and timetable data. The current railway station structure was built in 1878 under the direction of John Whitton and was listed on the New South Wales State Heritage Register on 2 April … TfNSW’s Information Access Unit is responsible for centralised acknowledgement on behalf of, and referral of formal access applications to the following NSW Government agencies within the Transport Cluster: TfNSW is responsible for the acknowledgement and initial processing of formal access applications. For further information visit the Transport for NSW website. NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. To buy Australian train tickets in the UK by phone, call International Rail on 0844 248 248 3 , lines open 09:00-17:00 Monday-Friday. It is also the point of liaison with media across our network and drives effective community engagement so we understand their needs and make good business decisions. Transport for NSW holds documents associated with its core functions and the schemes that it administers including: The regulation of buses, coaches, taxis, hires cars and intrastate air services in NSW. There are 10 Directorates which make up the organisational structure of NSW Trains: NSW Trains works hard to meet our performance goals; however the performance of our services can be affected by a number of things. The TfNSW Information Guide provides more detail on access to information in the Transport cluster. Eligible students 16 years old or older will be able to apply for the Transport Concession Entitlement Card. During summer holidays, especially over Christmas and New Year, metro, trains, buses, ferries and light rail may not run as usual. The main point of contention between the RBTU and NSW Transport is the new fleet of trains do not require a guard to check whether passengers are clear of the door before moving on. NSW Trains is a New South Wales Government agency,delivering public transport services to regional and interstate customers. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. T1, T2, T3, T4, T8 and T9 all pass through Central, Redfern and Town Hall Station. The way in which our functions affect the member of the public, For further information visit the Transport for NSW, NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. NSW Trains makes OAI publicly available on its website free of charge, including this publication (agency information guide), information about NSW Trains tabled in Parliament (including the latest NSW Trains Annual Report), policy documents, the NSW Trains register of government contracts and the agency disclosure log of access applications. – Manages all key operational functions, including the day of operations management to support safe, reliable and efficient train and coach services within the NSW TrainLink network. Requests for personal information can also be made under the Privacy and Personal Information Protection Act 1998. Transport for NSW is putting in place initiatives to help more people returning to their workplaces in a staged and considered way. The Government Information (Public Access) Act 2009(GIPA Act) provides members of the public with a right of access to government information. Rail, Tram & Bus Union NSW Secretary Alex Claassens explained an independent report on the new intercity train fleet found the new services were not safe. about passenger services and ticketing for booked services. Sydney Trains is the operator of rail services across the metropolitan Sydney area, bounded by Berowra, Emu Plains, Macarthur and Waterfall. Issues affecting reliability and performance may include: signal, track, overhead wiring and points problems, extreme weather conditions or storms, floods, fires and speed restrictions. NSW Trains is responsible for the safe operation of passenger trains and stations and provides crew for trains and staff at stations within its network. Under the GIPA Act each NSW Government department and agency is required to publish an Agency Information Guide. The entire length of railway in New South Wales is maintained by Transport for New South Wales which is a statutory authority of the Government of New South Wales.It was formed when CityRail was dissolved on 30 June 2013. For further information please view the NSW Information and Privacy Commission’s publication ‘Your review rights under the GIPA Act’. Corruption Prevention - 1800 629 826. Sydney Trains & NSW TrainLink Environmental Feedback Line - 1300 656 999. You have the right to request a review of certain decisions made by NSW Trains in response to a formal access application. – Leads the customer facing group of staff of NSW Trains. Some booking restrictions are in place to ensure people who live in regional New South Wales can get seats, but in most cases, you're able to book online up to 6 months in advance. Trains on the Airport and South Lines of the Sydney train network were stopped, as emergency services attended. The network is divided into two tiers; intercity - a commuter-based rail network centred on the Greater Sydney area, and regional - long distance and interstate services. The weekend services will also run as per the timetable. The proactive disclosure of information helps provide the public with greater access to government held information. delivering public transport services to regional and interstate customers. These are important conversations to help guide planning for future service patterns and transport options for our regional and outer metropolitan communities. Train speed restrictions during hot weather. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). Train network maps for routes and train lines in Sydney and across NSW, timetables, fares, accessibility, safety, travel courtesy, ... Summer holiday transport information for Sydney metro, train, bus, ferry and light rail services over the 2020 to 2021 holiday period. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. Gerard Cockburn NCA NewsWire September 13, 2020 4:12pm NSW Trains is a member of the Transport Cluster Proactive Disclosure Committee that meets regularly to consider and recommend information suitable for proactive disclosure. Under the GIPA Act a right of review only applies for formal applications. Our legislated mandate is to provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate. DTRS is the primary train radio system providing voice and data services to all Sydney Trains electric and diesel passenger fleets for day-to-day train operations throughout the NSW electrified network. If the information is clearly in the public interest to disclose, the request may be treated as an informal GIPA application and may be supplied free of charge. More information NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions, as well as the interstate network. The trains will operate on … The NSW government has revealed the locations of six new train stations for Sydney as part of an $11 billion transport project. Transport operators, including NSW Trains, focus on the provision of safe, clean, reliable and efficient transport services. It also took on the Intercity services operating from the Sydney CBD formerly operated by CityRail (now known as Sydney Trains) Each Transport cluster agency remains responsible for making decisions regarding the release of information held by their organisation under the GIPA Act. Apart from the $30 application fee, the GIPA Act allows NSW Trains to impose a charge of $30 per hour in order to process an application. The browser you are using is not supported. To make a request for information held by TfNSW, an access application must: If your application does not meet the above requirements, it will be invalid and the application will not be processed. NSW Trains holds a wide variety of information concerning its operations, procedures and policies, along with data and other information relating to the management of the rail system across NSW regional and intercity services. Government Information (Public Access) Act 2009, (GIPA Act) provides members of the public with a right of access to government information. First class was only a $15 surcharge so that was a no brainer. NSW Trains sits within the Regional and Outer Metropolitan Division of Transport for NSW (TfNSW). Provides services to NSW Trains to deliver expert specialist support and advice about, safety, environment, quality, risk, health services and human factors in line with legislative and regulatory requirements. For 24 hour assistance with Opal machines telephone 1800 808 822. The two regions (North & Central and South & West) are each fully accountable for delivering front line customer services including station operations and crewing. Tickets and fares, timetables, network maps, accessibility, safety and other travel information for travel on NSW TrainLink Regional trains and coaches You may send your application by post with a payment by cheque or money order to: If you would like to make an access application, please see How to Apply and FAQs on our website. Customers can also contact NSW TrainLink to access the following services: NSW TrainLink’s train and coach network serves a diverse range of communities from outer metropolitan to regional and rural communities. We provide a 24-hour, seven-day cleaning service at depots and selected stations to ensure cleanliness meets customer expectations. The Australian Government has made an app called COVIDSafe to speed up contacting people exposed to coronavirus (COVID-19). The data can be broken down into four categories: non-spatial (plain data), spatial (map data), photographic and hypertext (links to related data sources). You may make an online application for information. A new map has been unveiled showing up to 39 new railway stations that could be built in Sydney as part of a multibillion-dollar high-frequency Metro network. The industrial action threat was the latest chapter in the Rail, Tram and Bus Union's ongoing concerns about the New … More information on delivery of transport infrastructure and services in NSW is available in the. – Provides wide ranging support to NSW Trains in Change Management, Human Resources and Workplace Relations. Transport is testing QR code customer satisfaction surveys at select locations across the Public Transport network. NSW Trains provides booked and non-booked passenger rail and coach services through the customer facing NSW TrainLink brand and is focused on the specific needs of longer distance travellers who want reliable and comfortable journeys with on board facilities. Customers can visit the www.transportnsw.info webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service or make a complaint. For further information please view the NSW Information and Privacy Commission’s publication ‘, Information for which there is a specified cost, The NSW Trains disclosure log of access applications, The NSW Trains Register of Government Contracts. 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